Cookie Policy

Effective Date: May 25, 2026

This Cookie Policy explains how CH TechOps uses cookies and similar technologies when you visit our website. By continuing to browse our website, you consent to the use of cookies as described in this policy unless you disable them through your browser settings.

1. What Are Cookies?

Cookies are small text files stored on your computer, tablet, or mobile device when you visit a website. They help websites remember your preferences, improve functionality, and provide a better browsing experience.

Cookies do not give us access to your computer or personal files.

2. Why We Use Cookies

CH TechOps uses cookies to:

Improve website performance
Remember user preferences
Analyze website traffic
Enhance website security
Understand how visitors use our website
Improve the overall user experience

We only use cookies that help us provide a better experience for our visitors.

3. Types of Cookies We Use

Essential Cookies

These cookies are required for the website to function properly.

Examples include:

Navigation
Security
Session management

Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website.

Examples include:

Google Analytics
Website performance monitoring
Anonymous visitor statistics

Functional Cookies

These cookies remember preferences such as:

Language settings
Form information
User preferences

Marketing Cookies (If Applicable)

If we use marketing or advertising services in the future, these cookies may help measure advertising effectiveness and improve marketing campaigns.

Currently, CH TechOps does not use cookies to sell your personal information.

4. Managing Cookies

Most web browsers allow you to:

Accept cookies
Reject cookies
Delete existing cookies
Receive notifications before cookies are stored

Please note that disabling certain cookies may affect how parts of our website function.

5. Third-Party Cookies

Our website may use trusted third-party services that place cookies, including:

Wix
Google Analytics
Microsoft
Square
Scheduling and Booking Platforms

Each provider maintains its own privacy practices and cookie policies.

6. Updates to This Policy

CH TechOps may update this Cookie Policy from time to time as our website or services evolve.

The most current version will always be available on this page.

7. Intellectual Property

Clients retain ownership of all materials they provide to CH TechOps.

Upon receipt of full payment, ownership of completed deliverables transfers to the client unless otherwise agreed in writing.

CH TechOps may display completed work within its portfolio unless the client requests confidentiality in writing.

8. Cancellations, Refunds & Payment Disputes

Projects may be canceled before work begins.

If work has already started, CH TechOps reserves the right to retain payment for work completed up to the cancellation date.

Because our services involve custom consulting, planning, design, website development, technology configuration, and digital deliverables created specifically for each client, completed work and personalized services are generally non-refundable.

Payment Disputes & Chargebacks

Clients agree to contact CH TechOps first to resolve any billing concerns before initiating a chargeback or payment dispute.

If a payment dispute or chargeback is initiated for services that have already been performed or digital deliverables that have been provided, CH TechOps reserves the right to submit documentation supporting the transaction, including but not limited to:

Approved proposals
Invoices
Consultation records
Email communications
Project timelines
Client approvals
Website development history
Design proofs
Revision history
File upload records
Delivery confirmations
Login or access records, when applicable
Payment history

These records may be provided to the payment processor or financial institution to demonstrate that services were requested, performed, approved, or delivered.

Digital Deliverables

Many CH TechOps services involve digital products that cannot be physically returned, including websites, QR codes, graphics, Microsoft 365 configurations, business consulting, consultations, documentation, and technology services.

Once these services or deliverables have been provided, they are considered delivered and are generally not eligible for refunds.

9. Limitation of Liability

CH TechOps shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or services.

Our total liability shall not exceed the amount paid for the specific service giving rise to the claim, unless otherwise required by law.

10. Privacy

Your use of our services is also governed by our Privacy Policy.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of California, without regard to its conflict of law principles.

12. Contact

If you have questions regarding this Privacy Policy or how your information is handled, please contact us.

CH TechOps

Email: info@chtechops.com

Phone: (626) 592-5000

Website: www.chtechops.com